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Privacy Policy

This privacy policy tells you how Sens uses your personal information when you visit our website, purchase products from us, or communicate with us online, including subscribing to our newsletter.

The privacy policy has been designed to better serve those who are interested in how their "personally identifiable information" (PII) is used online. PII, as described in the U.S. Privacy and Information Security Act, is information that can be used alone or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to clearly understand how we collect, use, protect or otherwise handle your personal information in accordance with our website.

 

HOW WE COLLECT DATA

We collect data from you when you register on our website, place an order, subscribe to the newsletter, or enter information on our website.

To be more specific, you can provide us with information by filling out forms or by corresponding with us by mail, telephone, e-mail, or via chat or social networks. This includes the information you provide to us when:

  • subscribe to our newsletter;
  • ask a question or request information;
  • create an account on our website;
  • you order our products;
  • you connect with us on social networks;
  • contact customer support or
  • Leave comments or reviews on our products.

When you communicate with us, we may automatically collect information about your device, browsing, and samples. We may also collect data when you click on one of our ads (including those that appear on third-party websites or through social media).

We may obtain some data from third parties. We may collect information about you from various categories of third parties, including:

  • from service providers that facilitate our e-commerce, including e-commerce platforms and payment and fraud prevention services;
  • from analytics service providers, advertising networks, and search information providers; from data partners;
  • from your friends who have recommended you using the "recommend a friend" feature;
  • from publicly available sources; and from third parties who are authorised by law or have your consent to share your personal information with us, such as through social media or review sites.


WHAT PERSONAL DATA DO WE COLLECT

Personal data or personal information is any information about a person that can be used to identify that person. They do not include declassified data (anonymous data). The personal information we collect is described in the following categories:

  • Identification data: name, surname, date of birth, username or similar identifier, and your login name/password. If you communicate with us through social media, this information may include your username on social media.
  • Contact details: billing address, delivery address, e-mail address, and telephone numbers.
  • Financial data: payment card and direct debit/bank account details.
  • Transaction data: data on payments to and from you and other data on products and services you have purchased from us.
  • Profile data: your username and password, your purchases or orders, your interests, preferences, feedback, and survey responses, as well as any profile data we have added (for example, through analysis and profiling).
  • Specifications: Internet Protocol (IP) address, your login details, browser type, and version, time zone and location settings, browser add-on types and versions, operating system and platform, and other device technologies you use to access this website.
  • Usage data: information on how you use our websites, products, services, and any content that you contribute to the forum.
  • Tracking data: Information that we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.

Marketing and communication data: your preferences when receiving direct marketing from us and our third parties and your communication preferences.
We also collect, process, and share aggregated data (statistical or demographic). Aggregated data may be derived from your personal data, but is not considered personal data by law because this data does not directly or indirectly reveal your identity.

We do not collect any special categories of personal information (information about your race or ethnic origin, religious or philosophical beliefs, sexual life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric information).

We also do not collect any information about convictions for crimes and misdemeanours. If you provide us with personal data listed in this category, we will not know about them and we may only treat them as personal data.

HOW AND WE USE YOUR PERSONAL INFORMATION


We may use the information we obtain from you when you register, purchase, subscribe to a newsletter, respond to a survey or marketing message, browse the website or use some other features of the website in the following ways:

To improve our website so that we can serve you better.
For fast processing of your transactions.
To send regular e-mails regarding your order or other products and services.

FAILURE TO PROVIDE PERSONAL DATA

If you do not provide us with personal data, we may not be able to provide you with the required services or goods in cases where we have to collect personal data by law or under the terms of a contract we have entered into with you. In this case, we may be forced to cancel the product or service you have entered into with us, but in that case, we will notify you in a timely manner.

ADVERTISING, MARKETING, AND COMMUNICATION PREFERENCES

SENS advertises in several ways. Some of them use personal data, others do not. We may purchase ad space in the real world and on online platforms, so some of the ads you see may not be specifically targeted to you. Some search engines and social media platforms may also match ads based on their likelihood to ads that have appeared to you before. This is governed by the privacy policies of these services.

Based on your previous personal information, we may anticipate content and good services that you may like. You always have the option to unsubscribe from all direct marketing messages we send you - especially newsletters. We can also contact you in connection with your abandoned basket, which you did not pick up in our e-shop.

Before we share your personal information with any company outside of SENS for direct marketing purposes, we will obtain your direct consent. However, this is highly unlikely because we respect your privacy and do not plan to share it with any companies other than our service providers.

We also work with partners to try to increase the reach of our ads, which is why we use analytics and retargeting. We use tracking data to provide relevant online advertising, including on websites and social media.

Tracking data (cookies) help us provide advertising on websites and social networks, which we believe is most relevant for you and potential new customers of SENS. Cookies used for this purpose are often placed on our websites by specialised organisations - which is also why you may see content from our websites again after you visit the SENS website. This is called retargeting. Cookies can also tell us if you've seen a particular ad and how long it has passed since it was viewed. This is useful because it means we can monitor the effectiveness of our ads and control how many times our ads can appear to people. Cookies also help us determine if you've opened a marketing email because we don't want to send you things you haven't read.

Almost all advertising-related cookies are part of third-party online advertising networks. To learn how you can control which ads appear to you online, check out the opt-out programs established by the European Alliance for Interactive Digital Advertising and the Alliance for Digital Advertising (United States). We do not control cookies set by ad networks.

If you'd like to opt out of Google ad retargeting, you can set preferences for the way Google displays your ad using the Google Ad Settings page. Alternatively, you can sign out on the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser.

COOKIES

Yes, we use cookies. These are small files that the website or service provider transfers to your computer's hard drive through your web browser (if you allow it) and that allow the website or service provider to recognise your browser and capture and remember certain information. For example, cookies help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current web activity, which allows us to provide you with better services. We also use cookies in order to collect aggregate data on-site traffic and interact with them, so that we can offer better services and tools in the future.

We use cookies to:

  • Help memorise and process items in the shopping cart.
  • Compile aggregate data about site traffic and interactions so that we can offer better services and tools in the future. We may also use trusted third-party services that monitor this information on our behalf.

You can choose to have your computer notify you each time a cookie is sent, or you can turn off all cookies. You do this through your browser settings. Because browsers are a little different, take a look at your browser's help menu to learn how to edit cookies.

If users disable cookies in their browser some features that make your website more efficient may not work properly. some features that make the Web more efficient may not work correctly.

Third-party disclosure

We do not sell, exchange or otherwise pass on your personal data to external parties.

Google and Facebook

We use Google and Facebook to provide you with personalised customer service. These third-party companies use their own privacy policies, which you can view here:

https://policies.google.com/technologies/ads?hl=en
https://www.facebook.com/policy/cookies/

We use third-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers with third-party vendors, such as Google, to collect interaction data together. users with ad impressions and other advertising service features that pertain to our website.


DO NOT TRACK SIGNALS

We respect the Do Not Follow and Do Not Follow signals, we do not insert cookies or do not use advertising if the Do Not Follow (DNT) mechanism is implemented in the browser.

However, it is important to note that we also allow third-party behavioural monitoring.

 

DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal information with the third parties listed below for the purposes set forth in this Privacy Policy. We may also share your personal information unless otherwise permitted by law. Here are the categories of parties we may share your information with:

  • suppliers and service providers (eg external service partners, technology service providers, manufacturers, and postal and courier services);
  • payment service providers - payment processors may obtain your personal data directly from you as part of the processing of the purchase, and the data controllers themselves will be used for this processing;
  • auditors and professional advisers, such as bankers, lawyers, accountants, and insurance companies; and
  • government, regulators, and law enforcement agencies.

 

DATA SECURITY

Our website is regularly checked for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use appropriate security measures to prevent the accidental loss, use, or unauthorized access to, modification, or disclosure of your personal data. We also restrict access to your personal information to those employees, agents, suppliers, and other third parties who need to know it for work reasons. These parties would always work under confidentiality measures and would only process your data at our command.


We use regular malware scans.

Your personal data is stored behind secure networks and is accessible only to a limited number of people who have special access rights to these systems and are required to maintain the confidentiality of the information. In addition, all sensitive / credit information you provide to us is encrypted using SSL (Secure Socket Layer) technology.

We take various security measures when ordering, sending, or accessing information by the user in order to maintain the security of your personal data.

All transactions are processed through the gateway provider and are not stored or processed on our servers.


DATA STORAGE

We retain your personal information only for as long as is necessary to fulfil the purpose for which we collected it, including compliance with legal, accounting, or reporting requirements.

In determining the necessary retention period, we consider the amount, nature, and sensitivity of personal data, the potential risk of harm caused by unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve these purposes by other means, and applicable legal requirements. 

By law, we must retain basic information about our customers (including contact information, identity information, financial information, and transaction information) for six years after they cease to be our customers for tax purposes.

CHANGING THE PURPOSE OF DATA USE

We will always use your personal information for the purposes for which we collected it unless we reasonably believe that we must use it for another reason and that reason is compatible with the original purpose. If we have to use your personal data for an unrelated purpose, we will contact you and explain the legal basis that allows us to do so. Please note that we may process your personal data in accordance with the above rules without your knowledge or consent if required or permitted by law.

 

YOUR LEGAL RIGHTS

In connection with your personal data, you have certain rights under personal data protection laws.

A request for access to your personal data allows you to obtain a copy of the personal data we hold about you and to check that we are processing it in accordance with the law.


Requesting the correction of your personal information allows you to correct the incomplete or inaccurate information we hold about you, although we may need to verify the accuracy of the new information you provide to us.


Requesting the deletion of your personal data entitles you to ask us to delete or delete personal data if there is no good reason for us to continue processing it. You also have the right to ask us to delete or delete your personal data if you have successfully exercised your right to object to the processing, if we may have processed your data illegally or if we are required to delete your personal data to comply with local laws. However, please note that we may not always be able to comply with your cancellation request for specific legal reasons that we may provide to you when you submit your request.


An objection to the processing of your personal data allows you to object to the processing of your personal data if we rely on a legitimate interest (or a third party) and there is something in your particular situation that forces you to object to the processing for this reason, as you think it has an impact on your fundamental rights and freedoms. You also have the right to object if we process your personal data for direct marketing purposes. In some cases, we may prove that we have compelling legitimate reasons for processing your data that outweigh your rights and freedoms.


Requesting restrictions on the processing of your personal data allows you to ask us to suspend the processing of your personal data in the following cases: (a) if you want us to determine the accuracy of the data; (b) if our use of the data is illegal but you do not want us to delete it; (c) if you need us to retain data, even if we no longer need it, because you need it to determine, enforce or defend legal claims; or (d) if you have objected to the use of your data, but we need to verify that we have overriding legitimate reasons to use it.


Request for the transfer of your personal data: we must provide you or a third party of your choice with your personal data in a structured, commonly used, and machine-readable format. Please note that this right only applies to automated information that you originally consented to our use of, or if we used that information to perform a contract with you.
The right to withdraw consent at any time if we rely on consent to process your personal data. However, this does not affect the lawfulness of the processing carried out before your consent is revoked. If you withdraw your consent, we may not be able to provide you with certain products or services. In this case, we will inform you when you withdraw your consent.


SUBSCRIPTION NOTIFICATION


If at any time you wish to unsubscribe from future emails, you can email us at hello@sensfoods.com and we will promptly remove you from all correspondence.

CONTACT US

If you have any questions about this privacy policy, you can contact us using the information below.

www.eatsens.com

hello@sensfoods.com

Sens Foods GmbH
Radek Husek
Putlitzstraße 16
D-10551 Berlin
Registration number HRB 204343
Registration Court Berlin DE 323 493 296